Refund Policy

Last updated: 11 November 2026. Our products are downloadable files, so refunds work differently from physical goods.

When you can get a refund

Within 14 days of purchase, you can ask for a refund if:

• the zip file is corrupted, or a file listed on the product page is missing, and we cannot send you a working replacement;
• the product does not work as described on its page, and we cannot fix it; or
• you were charged more than once for the same product.

When we usually cannot refund

• You changed your mind after downloading a file that works as described. A downloaded file cannot be returned, so we generally do not refund in this case, unless the law where you live says otherwise.
• The file works as described but does not fit your software version, printer, material or particular needs, where the requirements were stated on the product page.
• The request is made more than 14 days after purchase.

How to ask

Email [email protected] with your order number (or the email address you used at checkout), the product name and a short description of the problem. A screenshot or error message helps. We usually reply within a few working days. For a file fault, we first try to send a corrected file.

How refunds are paid

Payments are processed by the marketplace or payment provider you bought from, not by this website. Approved refunds are returned through that provider to your original payment method. Timing and any fees depend on the provider's rules. Some providers have their own refund process or ask you to request the refund on their order page; if so, we will tell you, and the provider's process applies.

Your legal rights

This policy does not limit any rights you have under mandatory consumer law where you live.

See also: Terms of service · Privacy policy · Shop